Support
Help & Support
Welcome to Shelvera support. Shelvera helps you organize folders, items, photos, and shared workspace information in a secure and user-friendly way. If something is not working as expected, we want to help you quickly.
Quick Help
Signing in
If you cannot sign in, first confirm your email and password are correct. If you recently created your account, complete the email confirmation step before trying again. If needed, use Forgot Password to reset your password.
Workspace access
Workspace features may depend on your current plan or account entitlements. If you do not see Workspace Access or invitation options, your plan or account may not currently support that feature.
Photos not appearing
When you upload photos, they may take a short time to process and refresh, especially on slower networks. Check your connection and reopen the item if needed.
Recently Deleted
Deleted folders and items may remain in Recently Deleted for a limited period before permanent removal. If an item still counts toward limits shortly after deletion, allow the app to refresh and try again.
Offline or sync issues
Some screens depend on a live connection. If the app shows cached information or cannot refresh, reconnect to Wi-Fi or cellular and try again.
Contact
General support
Email: support@shelvera.com
Use this for login issues, app problems, missing data, billing questions, or feature questions.
Use this for login issues, app problems, missing data, billing questions, or feature questions.
Privacy requests
Email: privacy@shelvera.com
Use this for requests about your personal data, deletion requests, privacy concerns, or data handling questions.
Use this for requests about your personal data, deletion requests, privacy concerns, or data handling questions.
Legal inquiries
Email: legal@shelvera.com
Use this for terms, legal notices, or other formal legal communications.
Use this for terms, legal notices, or other formal legal communications.
Website
https://shelvera.com
Support page
https://shelvera.com/support